Terms of Service
General Service Agreement
These Terms of Service explain the general conditions governing the services offered through the novqexa online storefront.
They apply to website visitors, customers, and users of available shopping and customer service features.
Product purchases are also subject to the applicable Terms of Purchase and other disclosed transaction policies.
1. Services Provided
Our online storefront provides information about coffee and tea accessories and allows eligible customers to purchase merchandise when products and checkout services are available.
Services may include product browsing, online ordering, account functions, order notifications, and customer support.
The availability of certain features may depend on technical systems or third-party providers.
2. Acceptance of Terms
By using the website or its services, you agree to comply with the provisions of these terms to the extent permitted by law.
If you do not agree with the applicable terms, you should discontinue use of the relevant optional services.
Mandatory consumer protections remain applicable regardless of these provisions.
3. Eligibility
Purchases must be made by persons legally capable of entering into the relevant transaction.
Users agree not to submit fraudulent information or impersonate other individuals.
Additional restrictions may apply to particular payment methods or services.
4. Customer Responsibilities
Customers are responsible for supplying accurate order and contact information.
They should review the intended product, selected options, and checkout details before authorizing payment.
Any account credentials should be kept secure and should not be shared with unauthorized persons.
5. Service Integrity
Users must not interfere with the security, performance, or lawful operation of the website.
Unauthorized access, fraudulent transactions, malware distribution, and misuse of other customers' information are prohibited.
Appropriate measures may be taken to investigate misuse or protect systems.
6. Product Representations
Descriptions, product options, and purchasing information should accurately identify the merchandise offered.
Product images may show decorative props for illustration.
We aim to correct material errors and avoid representations that could mislead customers about the actual product, its price, or its availability.
7. Commercial Transactions
Purchases are governed by the applicable checkout information and Terms of Purchase.
The total amount and relevant conditions must be presented before payment is completed.
Accepted transactions remain subject to applicable contractual obligations and consumer protection requirements.
8. Customer Communications
We may communicate information relevant to an order, service request, policy update, or permitted marketing activity.
Customers should keep their contact details reasonably accurate.
Marketing preferences and personal information processing are addressed separately in our Privacy Policy.
9. Third-Party Technology
The website may rely on third-party technologies for ecommerce infrastructure, transactions, and shipping services.
These services may have independent legal terms and privacy disclosures.
We are not automatically responsible for unrelated third-party website content, but this does not remove our obligations as the seller for accepted purchases.
10. Intellectual Property
Materials displayed on the website may be protected by intellectual property laws.
Unauthorized commercial reproduction or redistribution of protected content is prohibited.
We respect legitimate intellectual property rights and will review sufficiently detailed reports of potential infringement.
11. Changes to Services
Website features and available services may change to reflect operational needs, security considerations, or legal requirements.
We may discontinue features that are no longer supported.
Such changes do not automatically modify existing purchase rights or obligations.
12. Disclaimers
Information is provided for the purposes described on the relevant website pages.
General website content should not be interpreted as a guarantee of product characteristics that are not supported by the individual product specification.
Nothing in these terms excludes legal warranties or consumer remedies that cannot lawfully be waived.
13. Liability and Mandatory Protections
Any limitation of liability applies only to the extent legally permitted.
These terms do not attempt to exclude liability for conduct or claims for which exclusion is unlawful.
14. Complaints and Disputes
Customers may contact our support service to discuss concerns relating to a transaction or website service.
We aim to consider relevant records and circumstances.
These terms do not remove the right to pursue legally available remedies through appropriate authorities or payment providers.
15. Revisions
Updated terms may be published when services or applicable requirements change.
Revisions will apply as legally permitted and will not retrospectively eliminate mandatory rights arising from earlier accepted purchases.
Legal Entity & Service Contact
Store Brand: novqexa
Operating Entity: Sanhe Ruyi Technology Co., Ltd.
Registered Address: No. 18, Tiankuo Residential Community, Sanhe City, Langfang, Hebei Province, China
Customer Service Email: service@novqexa.com
Customer Service Phone: 0755-28184269
Phone Support Hours: 9:00 AM – 6:00 PM Pacific Daylight Time (PDT)