Contact Us

Let's Stay Connected

Thank you for visiting novqexa.

We want communication to be straightforward, whether you are exploring our coffee and tea accessories for the first time or need assistance with an existing order.

This page explains how to contact our customer support service and what information can help us handle your inquiry.

Product Questions

If you are considering a purchase, you may contact us for clarification about the product's listed characteristics, intended purpose, available variants, or included components.

For drinkware and brewing tools, we recommend reviewing the relevant dimensions, material descriptions, and care instructions before ordering.

If information is not available on the product page, please ask before making assumptions about compatibility or heat resistance.

Assistance With Orders

When contacting us about an existing order, please include your order number and the email address associated with the purchase.

Our support service can review available order information and help with matters such as:

  • Questions about an order confirmation

  • Product or quantity discrepancies

  • Requests to correct order details

  • Available shipment and tracking information

  • Delivery concerns

  • Cancellation and refund inquiries

Some order changes may not be possible after fulfillment has started.

Damaged or Incorrect Merchandise

If your order arrives damaged or you receive merchandise that differs from your confirmed purchase, please contact us.

Describe the issue and provide photographs of the product or packaging when reasonably available.

This information helps us understand the situation and determine appropriate next steps under our policies and applicable law.

Returns and Refund Assistance

Customers wishing to return an item should contact us before shipping it.

Our customer support service will review the request and provide the appropriate return instructions.

A package should not be sent to an address that has not been confirmed for that return.

Privacy and Payment Questions

We also accept inquiries regarding personal information, payment concerns, or website functionality.

For your security, please do not include complete credit card numbers, payment security codes, passwords, or other sensitive credentials in an email.

Official Business & Customer Support

Store Brand: novqexa

Operating Entity: Sanhe Ruyi Technology Co., Ltd. 

Registered Address: No. 18, Tiankuo Residential Community, Sanhe City, Langfang, Hebei Province, China

Customer Service Email: service@novqexa.com

Customer Service Phone: 0755-28184269

Phone Support Hours: 9:00 AM – 6:00 PM Pacific Daylight Time (PDT)

The registered address identifies the operating business. It should not be treated as an approved merchandise return location unless specifically confirmed through our return procedure.

Helping Us Help You

For order-related questions, a clear message containing the relevant order number, product information, and nature of the issue will help us review your inquiry.

Questions requiring verification with a delivery service or payment provider may take additional time to investigate.

We appreciate the opportunity to assist you and help make your shopping experience with novqexa as clear and convenient as possible.