Terms of Purchase

These Terms of Purchase set out the conditions relevant to ordering merchandise from novqexa.

Customers should read the applicable product information, shipping arrangements, return terms, and checkout details before completing payment.

1. Selecting Merchandise

Customers may choose from products that are currently available for purchase.

An order must identify the desired product, quantity, and applicable variations.

Descriptions and included-item information determine what is being purchased.

Accessories used as decorative props are not part of an order unless specifically identified as included.

2. Coffee and Tea Product Characteristics

Our merchandise may include wooden, ceramic, glass, or other coffee and tea accessories.

Products vary by dimensions, surface finish, construction, intended use, and care requirements.

Customers should consult the specifications for the particular item rather than assuming all products share the same properties.

3. Product Availability

The ability to complete a purchase depends on current inventory and fulfillment arrangements.

A product should not be sold as available if there is no reasonable basis for fulfilling the order under the conditions presented.

If merchandise cannot be supplied after an order is accepted, we will provide the applicable customer options and refunds.

4. Order Details

Before completing payment, customers should verify:

• The selected product and quantity

• Applicable product variations

• Delivery address

• Contact information

• Shipping option

• Total amount payable

Inaccurate information may affect fulfillment or require additional review.

5. Prices and Charges

The applicable product price is displayed through the storefront.

Shipping charges, taxes, and other amounts payable must be disclosed as required before the transaction is completed.

Promotional discounts are subject to the actual terms of the offer.

We do not intend to charge undisclosed recurring fees for ordinary one-time purchases.

6. Order Confirmation

Following checkout, customers should receive confirmation of the order information through the available notification system.

Order acknowledgment is distinct from shipment confirmation.

A transaction may be subject to legitimate payment verification and fulfillment checks.

Once an order is accepted, we will meet the obligations attached to that purchase or provide the appropriate legally required remedy if fulfillment is not possible.

7. Payment Authorization

Payments are handled through the methods supported during checkout.

Transactions may be subject to authorization by a bank, card issuer, or payment provider.

A declined payment may prevent completion of the order.

Customers should not disclose sensitive payment credentials through ordinary email.

8. Delivery Conditions

The Shipping Policy describes how orders are prepared and dispatched, how applicable delivery charges are communicated, and what happens when fulfillment is delayed.

Representations concerning shipping must be based on reasonable grounds.

Where we cannot ship within the applicable period, required delay notices and cancellation or refund rights will be provided.

9. Order Modifications

A customer wishing to modify an order should contact support promptly.

Modification requests depend on whether the order has already entered packing or shipment processing.

We cannot guarantee that every change can be completed after an order has been submitted.

10. Cancellation Before Shipping

Requests to cancel an unshipped order will be reviewed according to the order's status and applicable legal requirements.

Where the customer is entitled to cancel, the corresponding refund will be processed.

Customers are not required to accept an indefinite shipment delay in place of the rights provided by law.

11. Returns Following Delivery

Delivered merchandise may be subject to the Return & Refund Policy.

Voluntary returns and claims involving defective or incorrectly supplied merchandise may have different eligibility conditions.

Customers should contact support to obtain the applicable return instructions.

12. Exchanges and Substitutions

A replacement or exchange depends on the relevant circumstances and merchandise availability.

A materially different substitute will not be supplied without appropriate authorization.

13. Product Care

Customers should follow care and use instructions provided with the actual merchandise.

In particular, beverage accessories should only be exposed to temperatures, cleaning processes, and usage conditions supported by their specifications.

Decorative accessories should not automatically be treated as approved for direct contact with food or beverages.

14. Unforeseen Fulfillment Problems

Events affecting supply or transportation may disrupt an order.

We will review the circumstances and take the steps required by applicable transaction and consumer laws.

Unforeseen difficulties do not automatically remove refund obligations.

15. Customer Rights

Nothing in these terms limits statutory rights that cannot lawfully be excluded.

If a mandatory consumer protection conflicts with a voluntary store condition, the applicable legal protection will prevail.

Transaction Assistance & Business Details

Store Brand: novqexa

Operating Entity: Sanhe Ruyi Technology Co., Ltd. 

Registered Address: No. 18, Tiankuo Residential Community, Sanhe City, Langfang, Hebei Province, China

Customer Service Email: service@novqexa.com

Customer Service Phone: 0755-28184269

Phone Support Hours: 9:00 AM – 6:00 PM Pacific Daylight Time (PDT)