Privacy Policy

How Your Information Is Handled

novqexa recognizes that customers should understand how their personal information is collected and used when shopping online.

This Privacy Policy explains the categories of information that may be processed through the storefront, why that processing occurs, and the choices and rights that may be available to individuals.

Our privacy practices must reflect the services, tracking technologies, and data-handling arrangements actually used by the store.

1. Information Provided by Customers

When you interact with our storefront, you may provide information such as:

• Name and contact information

• Shipping and billing addresses

• Order and purchase details

• Product preferences communicated to us

• Customer service messages

• Information required to process a return or refund

We use the information relevant to the service or transaction requested.

2. Automatically Collected Information

Website interactions may generate technical information, including browser type, device details, IP address, visited pages, referral sources, and interaction events.

Such data may be processed to support website operation, troubleshoot problems, understand performance, or perform other permitted activities.

The technologies actually enabled on the website determine which data is collected.

3. Order Processing

We use relevant information to review transactions, communicate order confirmations, arrange fulfillment, and address delivery or return issues.

Necessary information may be shared with payment and logistics providers involved in completing an order.

4. Customer Service

When you contact our support service, we may use your message, relevant order records, and contact information to investigate and respond.

Correspondence may be retained where reasonably necessary for service, recordkeeping, or dispute resolution.

5. Payment Information

Payment transactions may be handled through third-party payment processors.

Payment providers may collect information necessary to authorize transactions, detect fraud, and meet applicable regulatory obligations.

Customers should refer to the relevant payment provider's disclosures where applicable.

6. Cookies and Similar Technologies

Depending on the storefront configuration, cookies and similar technologies may support shopping cart functionality, user preferences, analytics, security, and advertising.

Where privacy laws require consent or an opportunity to opt out, the relevant controls must be provided.

Blocking some technologies may affect certain site features.

7. Advertising and Measurement

If advertising or conversion measurement tools are installed, information about relevant site interactions may be processed by those services.

Any targeted advertising, tracking, or information sharing must comply with applicable privacy requirements, including necessary disclosures and user choices.

We do not represent that advertising-related data processing is absent unless this is confirmed by the store's actual configuration.

8. Service Providers

Information may be shared with providers involved in operating our online business, such as ecommerce platforms, payment processors, delivery services, customer support systems, and technical service providers.

Sharing should be limited to legitimate purposes and conducted under applicable contractual and legal arrangements.

9. Legal and Security Purposes

Information may be used or disclosed where reasonably necessary to meet legal obligations, prevent fraud, protect website security, or respond to lawful requests.

We do not treat these purposes as unrestricted permission to use personal information for unrelated activities.

10. International Processing

Our operating business is registered in China, and the services used by the storefront may involve providers located in other jurisdictions.

As a result, personal information may be processed outside the customer's country or state of residence.

International processing and transfers will be subject to applicable legal requirements and safeguards.

11. Data Retention

Different types of personal information may be retained for different periods based on operational needs and legal requirements.

For example, order records may be needed for accounting, fulfillment, or dispute resolution.

Information that is no longer required should be handled in accordance with applicable retention and deletion obligations.

12. Security

Appropriate measures should be maintained to reduce risks involving unauthorized access, disclosure, loss, or misuse of personal information.

No online platform or transmission method can guarantee absolute protection.

Customers should avoid sharing account passwords or sensitive payment credentials through ordinary support communications.

13. Privacy Rights

Depending on applicable law, individuals may have rights to request access to personal information, correction, deletion, information about certain disclosures, or restrictions on particular processing activities.

Some jurisdictions provide additional rights relating to targeted advertising or data sharing.

Requests may require reasonable identity verification and may be subject to lawful exceptions.

14. Marketing Preferences

Promotional communications, when sent, must follow applicable consent and marketing rules.

Customers may use unsubscribe mechanisms or applicable privacy controls to manage marketing preferences.

Necessary transactional communications may continue when relevant to an existing order.

15. Children's Information

Our store is not directed to children under 13.

We do not intend to knowingly process children's personal information in violation of applicable law.

If a concern is identified, please contact us so the matter can be reviewed.

16. Policy Updates

Changes in website functions, service providers, or legal obligations may require revisions to this policy.

The updated policy will be made available through the storefront, together with any additional notices required by law.

Privacy Contact & Registered Business

Store Brand: novqexa

Operating Entity: Sanhe Ruyi Technology Co., Ltd. 

Registered Address: No. 18, Tiankuo Residential Community, Sanhe City, Langfang, Hebei Province, China

Customer Service Email: service@novqexa.com

Customer Service Phone: 0755-28184269

Phone Support Hours: 9:00 AM – 6:00 PM Pacific Daylight Time (PDT)

Privacy-related inquiries and requests may be submitted using our official contact details.