Shipping Policy
Delivery Information for Your Order
At novqexa, we believe customers should understand the delivery process before completing a purchase.
This Shipping Policy explains how physical orders are prepared, dispatched, transported, and handled if problems occur.
1. Where We Deliver
Delivery availability is determined by the shipping destinations supported during checkout.
A successful shipping calculation does not necessarily mean that every shipping method is available for every product or address.
Customers should confirm that their complete delivery information is correct before completing payment.
2. Preparing Your Order
Once an order is placed, it may undergo payment verification, inventory confirmation, packing, and shipment preparation.
Order processing time refers to the period before a package is dispatched.
Transportation time refers to the period during which the delivery provider transports the shipment.
These are separate stages, and actual timeframes depend on the fulfillment arrangement used for the order.
3. Dispatch Commitments
Any specific dispatch period stated during checkout or on a product page must reflect a timeframe that we have a reasonable basis to meet.
Where no shipment period is represented, applicable U.S. mail, internet, and telephone order requirements generally require a reasonable basis for believing the merchandise can ship within 30 days.
If we cannot meet the applicable shipment commitment, we will provide any required delay notification and cancellation or refund options.
We will not automatically hold an order indefinitely without providing the rights required by law.
4. Shipping Costs
Shipping charges, if any, are shown during checkout before an order is submitted.
Charges may differ according to destination, package characteristics, available shipping services, and any genuine promotional offer.
Free shipping applies only where explicitly offered and where its disclosed conditions are satisfied.
5. Carriers and Fulfillment Locations
Orders are dispatched through the shipping services arranged for the relevant purchase.
Fulfillment locations may differ according to inventory placement and the actual fulfillment partner.
We do not describe merchandise as shipping from a particular country or warehouse unless that representation is supported.
6. Delivery Estimates
Estimated delivery windows are based on the relevant fulfillment and delivery arrangements.
Weather conditions, carrier disruptions, customs processing, local holidays, and other circumstances may affect delivery progress.
A transit estimate does not replace applicable obligations concerning promised shipment dates.
7. Tracking Your Shipment
When the shipping service supports tracking, the available tracking information will be communicated through the order notification system.
Tracking records may require time to update after carrier acceptance.
If you require help understanding an available tracking status, contact customer support.
8. Cross-Border Shipping
Some orders may involve transportation across national borders.
Customs procedures and destination-specific regulations can affect the delivery process.
Any import duties, taxes, or additional customer responsibilities must be disclosed when required and must reflect the applicable transaction terms.
We do not assume that every shipment is free of customs requirements.
9. Address Changes
Please contact us as soon as possible if an address correction is needed.
Requests are subject to the order's current fulfillment status.
Once a shipment has been transferred to a carrier, changes may be restricted or unavailable.
10. Packages Marked Delivered
If the carrier marks a shipment delivered but you cannot locate it, please contact us.
Provide the order number, tracking details, and any information that may help investigate the delivery.
We may coordinate with the carrier to review available delivery records.
We will address our responsibilities in accordance with the circumstances and applicable consumer law.
11. Damaged or Incorrect Deliveries
If merchandise arrives damaged or does not match the purchase, notify customer support.
Photographs of the item, packaging, and shipping label can be helpful when investigating the issue.
Depending on the circumstances, available remedies may include replacement or refund.
12. Separate Shipments
Orders containing multiple items may be dispatched in more than one package if the actual fulfillment arrangement requires it.
Customers may receive separate tracking details.
Additional fees cannot be imposed contrary to the charges agreed upon during checkout.
13. Shipping Problems and Refunds
If we cannot fulfill an order, or if a required shipping deadline cannot be met without an authorized extension, applicable cancellation and prompt-refund obligations will be followed.
Customers should not be required to accept merchandise they did not order as a substitute.
14. Changes to Shipping Arrangements
We may adjust shipping services or available destinations as operational circumstances change.
Any new arrangements will be disclosed where necessary. Existing customers retain rights applicable to their accepted orders.
Shipping Inquiries & Registered Business
Store Brand: novqexa
Operating Entity: Sanhe Ruyi Technology Co., Ltd.
Registered Address: No. 18, Tiankuo Residential Community, Sanhe City, Langfang, Hebei Province, China
Customer Service Email: service@novqexa.com
Customer Service Phone: 0755-28184269
Phone Support Hours: 9:00 AM – 6:00 PM Pacific Daylight Time (PDT)